No SHOW Policy

Massage Therapy Policies:

Massage sessions are by appointment only unless otherwise approved by the massage Therapist or receptionist on duty.

All appointments can be made by by calling 806-438-4856 or by booking online.

No-shows and or Arriving late

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment and future service or services may be denied until payment is made in full.


At BYI Massage we understand that unanticipated events happen occasionally in everyone’s life. 24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule themselves for our services.

If you are unable to give us 24 hours advance notice and we are unable to fill your time slot, you will be charged the full amount of what would have been your treatment fee. At our discretion this charge will be either automatically deducted from the outstanding balance of an existing “value plan” or gift certificate; otherwise, it must be paid in full prior to your next treatment.

Any one who is more than 15  minutes late for their appointment will be treated as a No-Show and charges will apply for the full session booked.

Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment…and regardless of the length of the treatment actually given, you will be responsible for the “full” session.

Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. Thank You.

All online appointments will be confirmed by phone, or text, or email from BYI Massage for approving the appointment dates and times.

Payment arrangements must be made when scheduling appointments and full payment is required in advance for any couples or four hand massages. All couple massages and or four hand massages but be approved by phone from our office since we have to sub-contract our other full time therapists in advance.

All appointments must be approved by the massage therapist on duty either by phone or reply E-mail and Text.

Please arrive 10 to 15 minutes before your scheduled session in order to fill out any paper work, use the restroom, etc. in order for you to receive a full massage. You are booking a time slot with our therapist (s) so please keep that in mind. Our therapist (s) has right to cancel any appointment if client arrives 20 or more minutes past the massage start time.

A 24-Hour cancellation/reschedule notice is required.
Refunds are not guaranteed and are subject to a 100% processing fee. Receipt must be presented upon request of refund.

Other important information:

Techniques to be used may include Swedish, Deep Tissue, Trigger Point, Reflexology, Joint Range of motion techniques and stretches, vibration therapy, tapotement etc. Body parts to be massaged include the head, face, neck, shoulders, back, arms, buttocks, hip flexors, legs (front and back), pectorals, abdominal. ribs, hands and feet.

The massage therapist will NOT engage in genital massage. No exceptions! Standard draping will be used, meaning only the body part being massaged will be exposed.


On the other hand, if we are able to fill “your” time slot with somebody else, you will not be charged for the missed appointment.

Remember that you are contracting a time slot for your massage with a therapist.